{"id":6393,"date":"2021-10-16T22:45:00","date_gmt":"2021-10-16T22:45:00","guid":{"rendered":"http:\/\/bastonesmaini.com\/?page_id=6393"},"modified":"2026-04-14T09:35:10","modified_gmt":"2026-04-14T12:35:10","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/bastonesmaini.com\/it\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div id=\"fws_6ab3a7cd245ae\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<h2>Frequently asked questions<\/h2>\n<p>&nbsp;<\/p>\n<p><strong>How do I know the right length of the cane?<\/strong><br \/>\nOur canes are shortened to the size required by the customer.<br \/>\nThe length of the cane depend on the person\u2019s height.<br \/>\nWe can give you two pieces of advice to determine the correct length:<br \/>\n1) Divide your height by two and add \u00be of an inch, that is to say about 2 cm.<br \/>\n2) The length of the cane should be equal to the distance from the floor to the wrist while the arm lies straight down.<\/p>\n<p>For further information, <a href=\"http:\/\/bastonesmaini.com\/en\/recommendations-and-use-of-canes\/\">visit our section Measures and use.<\/a><\/p>\n<p><strong>I need to return an order. What is the return policy like?<\/strong><br \/>\n\u2022 Each item on the website is subject to return with full refund within 7 business days after the receipt of your order.<br \/>\n\u2022 No refunds or exchanges will be made for customized or damaged items.<br \/>\n\u2022 To return an item the customer must contact us to obtain a return identification number. This identification number must be written on the return shipping label. Parcels without an identification number will not be accepted.<\/p>\n<p>Contact us by WhatsApp at <a href=\"https:\/\/wa.me\/543471205454\" target=\"_blank\" rel=\"noopener\">+54 9 3471 205454<\/a> or by email at <a href=\"mailto:info@bastonesmaini.com\">info@bastonesmaini.com<\/a> and we will be happy to assist you.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Frequently asked questions &nbsp; How do I know the right length of the cane? Our canes are shortened to the size required by the customer....","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6393","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/bastonesmaini.com\/it\/wp-json\/wp\/v2\/pages\/6393","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bastonesmaini.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bastonesmaini.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bastonesmaini.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bastonesmaini.com\/it\/wp-json\/wp\/v2\/comments?post=6393"}],"version-history":[{"count":2,"href":"https:\/\/bastonesmaini.com\/it\/wp-json\/wp\/v2\/pages\/6393\/revisions"}],"predecessor-version":[{"id":6821,"href":"https:\/\/bastonesmaini.com\/it\/wp-json\/wp\/v2\/pages\/6393\/revisions\/6821"}],"wp:attachment":[{"href":"https:\/\/bastonesmaini.com\/it\/wp-json\/wp\/v2\/media?parent=6393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}