Frequently asked questions
How do I know the right length of the cane?
Our canes are shortened to the size required by the customer.
The length of the cane depend on the person’s height.
We can give you two pieces of advice to determine the correct length:
1) Divide your height by two and add ¾ of an inch, that is to say about 2 cm.
2) The length of the cane should be equal to the distance from the floor to the wrist while the arm lies straight down.
For further information, visit our section Measures and use.
I need to return an order. What is the return policy like?
• Each item on the website is subject to return with full refund within 7 business days after the receipt of your order.
• No refunds or exchanges will be made for customized or damaged items.
• To return an item the customer must contact us to obtain a return identification number. This identification number must be written on the return shipping label. Parcels without an identification number will not be accepted.
Contact us by WhatsApp at +54 3471 68-8247 or by email at info@bastonesmaini.com and we will be happy to assist you.